Refund Policy
Last updated: January 2025
Upfront Payment Refund
The initial 50% subscription payment is eligible for a full refund if no earlier visa appointment is secured during your active monitoring period and before the subscription expires.
Money-Back Guarantee — Active Usage Requirement
Our money-back guarantee applies only when you have actively used the extension on at least 60 days during your subscription period. "Active use" means the extension was running and monitoring on your behalf on a given calendar day. If the extension has been used on fewer than 60 days, the money-back guarantee does not apply and a refund cannot be requested on that basis. You can see exactly how many days and hours you have used the extension — for example "10 days, 4 hours" — on the Extension tab of your dashboard, where your progress toward the 60-day requirement is shown.
Successful Booking
If Visa Launchpad successfully reschedules your existing visa appointment to an earlier date, or secures a new appointment for you when you do not already have one, the remaining 50% becomes payable.Once a successful booking is completed, the subscription is no longer eligible for a refund, except where required by law.
Conditions for Refund
Refund requests must be submitted before the subscription expires and only if no booking has been confirmed. Once a booking is confirmed, refunds are not permitted under any circumstances.
Credits and Add-ons
Credit top-ups and similar add-ons are non-refundable unless required by law.
Processing Time
Approved refunds are typically processed back to the original payment method within 5 to 10 business days.
How to Request a Refund
To request a refund, contact us at support@visalaunchpad.com before your subscription expires. Include your account email and order reference. We will review your request and respond within 3 business days.
Contact
SCERST Visa Consultants Inc. 118 Walker Rd Dover, DE 19904 support@visalaunchpad.com