Privacy Policy

This Privacy Policy explains how SCERST Visa Consultants Inc. ("Visa Launchpad," "we," "us," "our") collects, uses, and shares information when you use our website, services, and related tools, including our browser extension (the "Service").

1. Company Information

SCERST Visa Consultants Inc. 118 Walker Rd Dover, DE 19904, United States Support email: support@visalaunchpad.com

2. Information We Collect

Depending on how you use the Service, we may collect: A. Account information Name, email address, mobile number, and the password you set for your Visa Launchpad account. B. Appointment-related information Information needed to provide monitoring and rescheduling attempts, such as appointment location and scheduling details you connect. Passport and address information: We do not store passport details or your residential address unless necessary to provide the Service. If we do collect such information for a specific service flow, we use it only to provide the Service and retain it only as long as needed for that purpose, plus any legally required retention. C. Payments and billing Payment status, plan purchased, billing history, and transaction identifiers. Payment card or bank details are handled by our payment processors. D. Support communications Information you submit through our support channels, such as messages and attachments you choose to provide. E. Device and usage data Basic technical and log data, such as IP address, browser type, device information, timestamps, and activity logs, used for security, fraud prevention, and service reliability.

3. Third-Party Visa Portal Credentials

If you enter your username or password for a third-party visa portal (for example, a US visa appointment website) in your own browser, we do not retain or store those third-party portal usernames or passwords on our servers. That information remains on your local device and is not stored by us as server-side data.

4. How We Use Information

We use information to: • Create and manage your account • Provide the Service, including monitoring and rescheduling attempts based on your plan • Process payments and refunds • Provide customer support • Protect the Service, prevent abuse, and maintain security • Comply with legal obligations

5. Selling, Sharing, and Disclosure

We do not sell personal information. We never sell login information used to sign in to our website or our Chrome extension to any third party. We may share information in limited situations, such as: • Service providers that help us operate the Service (for example, hosting, customer support tooling, payment processing) under contractual confidentiality and security obligations • Legal and safety reasons, to comply with law, respond to lawful requests, enforce our Terms, or protect rights and safety • Business transfers, if we are involved in a merger, acquisition, or sale of assets

6. Cookies and Similar Technologies

We may use cookies or similar technologies to keep you signed in, remember preferences, and improve performance.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No system is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to provide the Service, comply with legal and accounting obligations, resolve disputes, and enforce agreements.

9. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or object to certain processing of your personal information. To request these, contact us at support@visalaunchpad.com.

10. Children's Privacy

The Service is not intended for children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time and post the updated version on the privacy page of the website.

12. Contact

SCERST Visa Consultants Inc. 118 Walker Rd Dover, DE 19904 support@visalaunchpad.com